At Louna & Solce, we want you to be completely happy with your purchase. If for any reason you are not, you may return your order within 14 business days of delivery.

Conditions of return
Items must be unworn, undamaged and in their original Louna & Solce packaging.
Items must be returned with all original documentation and certificates.

We cannot accept returns of:
Custom-made or bespoke pieces
Engraved items
Earrings (due to hygiene reasons)

Refunds
Refunds will be issued to the original payment method within 7–10 business days of us receiving and inspecting the item.
Please note that shipping charges, duties and taxes are non-refundable.
Customers are responsible for return shipping and ensuring the safe delivery of returned items.

Exchanges
If you would like to exchange an item for another size or design, please contact us within 14 business days of receiving your order. Exchanges are subject to availability.

Faulty items

If you receive an item that is faulty or damaged, please contact us immediately at lounasolcejewelry@gmail.com. We will arrange for repair, replacement, or a full refund at no additional cost.

What if I’m not satisfied with my order? Can I return or exchange it?

Where do we ship our bracelets?

We offer free worldwide shipping.

Your order will be packed in a protective case to prevent damage and scratches.

Gift wrapping is available upon request for an additional fee.

How will my order be packaged?

Within israel: Free courier delivery. Delivery time: 1-2 business days.

International shipping: Free worldwide shipping. Shipped via FedEx. Delivery time: approximately 2–5 business days (depending on the destination country). For any shipping-related inquiries, please contact us at +7 968 003-64-19 (WA, TG).

How long does delivery take?

louna & solce