• Jewelry containing natural gemstones will be inspected upon return to verify authenticity and condition.
• If signs of stone replacement, alteration, or damage are detected, the item will be sent back to the customer without a refund.
• If signs of stone replacement, alteration, or damage are detected, the item will be sent back to the customer without a refund.
3. Precious Stones and Unique Settings
• Approved refunds will be processed to the original payment method within 7–14 business days.
• If the return is due to a manufacturing defect or order fulfillment error, we will cover the full cost of the item and shipping.
• For all other returns, the customer is responsible for return shipping costs.
• If the return is due to a manufacturing defect or order fulfillment error, we will cover the full cost of the item and shipping.
• For all other returns, the customer is responsible for return shipping costs.
4. Refunds
1. Contact us via email or through the contact form on our website, providing your order number and reason for return.
2. Receive return instructions and our return shipping address.
3. Package the item securely in its original packaging to prevent damage during transit.
4. Ship the item with a trackable service and insure it for its full value.
2. Receive return instructions and our return shipping address.
3. Package the item securely in its original packaging to prevent damage during transit.
4. Ship the item with a trackable service and insure it for its full value.
5. Return Procedure
💎 We value the trust of our customers and aim to make the return process fair, fast, and secure.
Return & Exchange Policy
We strive for every purchase to bring you complete satisfaction.
If for any reason your order does not meet your expectations, we offer a clear and transparent return and exchange process.
If for any reason your order does not meet your expectations, we offer a clear and transparent return and exchange process.
• Custom-made or personalized items — including resizing, engraving, stone replacement, or bespoke designs — are non-returnable and non-exchangeable, unless found to be defective or not matching your original order.
• Items showing signs of wear or damage will not be accepted for return.
• Products marked as Final Sale cannot be returned unless defective.
• Items showing signs of wear or damage will not be accepted for return.
• Products marked as Final Sale cannot be returned unless defective.
2. Exceptions
• Returns or exchanges are accepted within 14 days from the date of receipt (for Israel) and within the time frame required by your local laws (for the USA — please refer to your state’s consumer regulations and our stated sales terms).
• The item must be in new, unused condition, with all original tags, seals, packaging, and proof of purchase.
• All returns must be approved in advance by our customer service team.
• The item must be in new, unused condition, with all original tags, seals, packaging, and proof of purchase.
• All returns must be approved in advance by our customer service team.
1. General Conditions
louna & solce